Last Updated: 10th November 2025
At RoyalRubies Jewels, we aim to provide a smooth and trustworthy shopping experience. This page explains the detailed process and conditions for Returns, Refunds, and Exchanges.
1. Return Policy
We accept returns under the following conditions:
- The return request is raised within 2 days of delivery.
- The item must be unused, unworn, and in original condition.
- All original contents must be included:
- Jewellery box & packaging
- Invoice
- Certification (if any)
- Tags must be intact
Non-Returnable Items
The following items cannot be returned:
- Customized or personalized jewellery
- Engraved items
- Gift cards, discounted, or promotional items
- Items showing wear, damage, or tampering
How to Initiate a Return
- Email us at support@royalrubiesjewels.com with your order number.
- Share clear photos and an unboxing video (for damage/defect issues).
- Our team will review and arrange pickup where available.
- Once received, the item will undergo a quality inspection.
If the item fails the inspection, it will be returned to you.
2. Exchange Policy
You may request an exchange when:
- The product received is not as expected and meets our return criteria.
- You want to choose another size or product.
Exchange Conditions
- Exchanges are allowed only once per order.
- If the new item is of higher value, the difference must be paid.
- If the new item is of lesser value, the difference may be refunded as store credit.
3. Refund Policy
Refunds are issued when:
- The return request is approved and the product passes inspection.
- An order is cancelled before dispatch.
Refund Timelines
- Online payments: 5–7 business days
- COD refunds to bank account: 7–10 business days after bank details are provided
- Store credit refund: Within 24 hours
Processing times may vary as per bank/payment provider.
Refund Conditions
Refunds cannot be issued for:
- Customized, engraved, or special-made jewellery
- Items that fail quality checks
- Items returned without original packaging or certificates
- Orders cancelled after dispatch
4. Damaged, Defective, or Wrong Products
If the delivered product is:
- Damaged
- Defective
- Incorrect
You must contact us within 24 hours of delivery.
Provide:
- Clear photos
- Unboxing video (mandatory)
After verification, we will process:
- A replacement, or
- A refund (after item is returned and verified)
5. Shipping Costs
- For returns due to our mistake (wrong/defective product), we will bear all shipping costs.
- For voluntary returns or exchanges, shipping charges may be deducted from the refund.
6. Contact Us
For all return, refund, and exchange requests contact: RoyalRubies Jewels Support Team
Email: support@royalrubiesjewels.com
Phone: +91-8469693338